When paying water bills online, you will need your bill number and mailing address street name only.
Note: The Town is now collecting FY 2019 real estate and personal property bills. Past due water bills are not on the system. As we move forward, these bills will be added to allow payments online.
For past due and marked excise tax bills, please call the Collector's office at 508-366-3025 or the Deputy Collector at 508-478-1218 for instructions for online payment.
Please call the Westborough Collector's Office (508) 366-3025 if you have questions about how to pay your Excise Tax bill.
How to Use the Town’s Invoice Cloud system
Once you access the site, choose the type of payment from the drop down box.
Have your bill in front of you, because you will need to verify the bill number.
As of January 1, 2018, there is a 40 cent charge for using your checking account. Please follow the directions on the payment site and make sure you are entering the correct numbers from your checkbook. DO NOT use the numbers on a debit card, which are NOT the same routing and account numbers as your checking account..
You may also pay using your credit card but if you want to use this payment method, you will have to pay the fees that are charged by the credit card companies. There will be a 2.95% fee for all Credit Card Transactions with a $1.95 minimum fee. VISA is accepted for Utility payments - the fee is $3.95 for every $300.00.
CONFIRMATION INFORMATION: The confirmation that you will receive from Invoice Cloud verifies only that the bank has received your payment information, but does not confirm the electronic transfer of funds.
ERRORS: Occasionally, we are notified that a transaction has been reversed because an invalid account or routing number was used. In this situation, we must also reverse the payment, leaving your bill unpaid. If this happens, we will notify you by e-mail so that you can reissue the payment either online or by sending a check to the Collector’s Office.
INSUFFICIENT FUNDS: If an online payment must be reversed because of insufficient funds, the Town of Westborough will charge the statutory penalty of 1% of the amount of your payment, or $25, whichever is greater, just as we would for a check returned for this reason.