This is a fee-based service. For Tax Payments, there will be a 2.95% fee for all credit card transactions with a $1.95 minimum fee. There will be a $3.95 service fee for Water and Sewer when using a credit card. All ACH transactions will be assessed a $.40 fee. An additional fee of $0.95 will be charged for IVR (pay by phone) payments.
How to Use the Town's Invoice Cloud System
Once you access the site, choose the type of payment from the drop-down box.
Have your bill in front of you, because you will need to verify the bill number.
As of January 1, 2018, there is a 40-cent charge for using your checking account. Please follow the directions on the payment site and make sure you are entering the correct numbers from your checkbook. DO NOT use the numbers on a debit card, which are NOT the same routing and account numbers as your checking account.
You may also pay using your credit card but if you want to use this payment method, you will have to pay the fees that are charged by the credit card companies. There will be a 2.95% fee for all Credit Card Transactions with a $1.95 minimum fee. VISA is accepted for Utility payments - the fee is $3.95 for every $300.
The confirmation that you will receive from Invoice Cloud verifies only that the bank has received your payment information, but does not confirm the electronic transfer of funds.
Occasionally, we are notified that a transaction has been reversed because an invalid account or routing number was used. In this situation, we must also reverse the payment, leaving your bill unpaid. If this happens, we will notify you by email so that you can reissue the payment either online or by sending a check to the Collector's Office.
If an online payment must be reversed because of insufficient funds, the Town of Westborough will charge the statutory penalty of 1% of the amount of your payment, or $25, whichever is greater, just as we would for a check returned for this reason.